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Overview
Ownership Guide CD-ROM
Ownership Guide Handbook
Ownership Guide Online
Custom Options

Learn how you can
increase customer
satisfaction now!

"We believe it is important to help our homebuyers learn how to properly maintain their homes. To do this, we provide them with a written maintenance manual and the Ownership Guide CD."
John Vander Velde
VP of Operations
Shea Homes
Southern California Div

Creating an Ownership Guide

The Ownership Guide is a powerful ownership management tool for the home building industry. The ownership guide is an interactive series of customizable "touch points" using print, CD-ROM, web services, and e-mail media to help you create highly interactive home ownership experiences. These touch point media allow you to systematically target buyers during contract signing, closing, orientation, warranty walks, seasonal reminders and more.

You start with a fully customizable ownership guide template. Add your maintenance requirements, warranty & product use guides, seasonal checklists, email reminders and personalize web access. Administrative tools allows you to customize information for individual homeowners, communities and projects. Online usage reports help you optimize communications and measure owner responses.

Home buyer touch points include these easy-to-reference resouces:

Ownership Guide Handbook

This printed home maintenance manual provides your homebuyers with a tangible way to quickly reference critical information.

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Ownership Guide CD-ROM

The interactive CD-ROM version gives your homebuyers an electronic, long-lasting way to reference their home's maintenance and warranty information.

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Ownership Guide Online

This secure, web-based version allows buyers to access and update home maintenance and warranty information right from their desktop.
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Learn more about the benefits of the Ownership Guide

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The Ultimate Home Ownership Guide